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Responsible Gambling

If you are worried about your gambling or that of someone close to you, GambleAware is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling problems.

If you or someone you know needs help or advice call their helpline 0808 8020 133 or visit www.gambleaware.co.uk


While most of our supporters gamble within their means, we recognise that gambling can be a problem for some.

If you are worried about your gambling or that of someone close to you, GambleAware can provide support and information. To support problem gamblers, we operate a self-exclusion policy which means you will not receive any marketing material from us about our raffles and lotteries. The exclusion will start after you notify us with your intentions and will last for a minimum of six months. To find out further information, please write to our supporter care team at Supporter Team, WWT, Slimbridge, Gloucestershire, GL2 7BT.


Any complaints regarding our raffles or lotteries can be made directly to WWT by contacting our dedicated supporter care team at WWT, Slimbridge, Gloucestershire, GL2 7BT.

We will respond to initial complaints and queries within 2 working days of receipt of the complaint.

If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.

Every complaint will be taken seriously and fully considered by WWT in order that a satisfactory resolution can be achieved.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

ii. The player will be provided with IBAS referral details.

iii. The outcome of IBAS intervention will be reported to the Gambling Commission

The WWT is licensed by the Gambling Commission, and this lottery is run under the rules laid down by the Gambling Act 2005.

Gambling Commission - www.gamblingcommission.gov.uk

GambleAware - www.gambleaware.co.uk