October 2020 - We’re open and looking forward to welcoming you. Don’t forget to book online before visiting.

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We're open

But we've had to make a few changes and we
need everyone to book their visit in advance

Welcome back

We missed you all during lockdown and we hope you’ve kept safe and well. You remain our primary concern, so rest assured that we’re following the latest Government guidance and we are only opening as and when we can do so safely.

What you need to know

To help keep you and our staff, volunteers and local communities safe, we're limiting the number of people who can visit on any one day. And we have introduced a booking system to manage that.

Please read through this page to understand everything you need to know about what to expect from your visit and how to book.

What can I expect on my visit?
How do I book?
What can I do to help?
Your questions answered

What can I expect on my visit?

The wetlands and the wildlife that you come to see is all here as usual. However, we’ve rearranged a few things to keep everyone safe.

  • Admissions - if you have to queue to get in, you’ll be asked to keep two metres apart from the people in front. There will be screens up at the admission desk.
  • Arrival - on arrival in our car park, you may be asked to wait in your vehicle for a short period if a large number of visitors have arrived at the same time, to help us safely manage queues.
  • Cleaning - we’ve increased our cleaning regime, particularly our toilets. And we have plenty of hand sanitiser available around the site.
  • Events and activities - we aren’t running activities such as pond-dipping, walks and talks.
  • Face covering - due to new government guidance, from Saturday 8th August, visitors over the age of 10 will need to wear a face covering in all indoor areas such as visitor centres, cafes, shops, toilet blocks and hides (unless medically exempt). For more information on when to wear a face covering and who is exempt please see the official Government guidance.
  • Food and drink - we are able to offer a takeaway service from the Courtyard Cafe (open from 10am - 3pm) and our shop is open (9.30am - 4.30pm)
  • Group size – From Monday 14 September it will be against the law in England to meet people you do not live with in a group larger than six. For more information on the law and any exemptions please see the Government guidance.
  • Hides - all hides except the Peacock tower are now open, including the first floor of the Wildside hide. There are restrictions on the number of people who can enter some of our hides. We’re keeping the doors and windows propped open so you don’t have to touch them.
  • Opening times - our opening times are currently 9.30am to 4.30pm, with last admission one hour before closing.
  • Play areas - our play area is open 10am-12pm and 1pm-3pm. Wildwalk is currently closed.
  • Paths - some paths are now one-way to help you keep a safe distance from other households. And we’ve closed some areas where people might naturally gather. Where possible, we’ve removed or propped open gates.
  • Toilets - are available but please be aware that we’ve closed some because they’re simply too small. Please ask a member of staff on site if you need directions to the nearest facilities.
  • Hand feeding the birds - For now we’re not selling grain for you to feed the birds. Rest assured, we’re still feeding them though, so please don’t bring bread or any of your own food for them.
  • Wheelchairs and scooter hire - for the time being, we can only offer two mobility scooters and one wheelchair for hire per day. Please call us on 0208 409 4400 to reserve one (a suggested £5 voluntary donation to go towards the maintenance of our scooters would be greatly appreciated).

From the experience of the last few months, we know that the situation changes frequently. We do our best to keep the information here on our website completely up to date, but sometimes that’s not 100% possible. You may find that on the day you visit we’ve had to close something, or we’ve been able to open up something that was previously restricted. We hope that doesn’t affect your enjoyment of your day.

So take your time, look, watch and listen, and enjoy being surrounded by nature.

How do I book?

We’re carefully managing the total number of people who visit on any one day to help keep everyone safe.

Everyone, whether you’re a WWT member or not, must book in advance for the day you wish to visit.

Members

If you’re a WWT member, you can still visit for free, but we need you to book in advance so we can manage numbers. Please ensure you bring your membership card and your booking confirmation with you to gain entry.

Book your visit

Non-members

You can book your ticket online as usual but be aware that it is only valid for the day you choose.

Book your visit

Pre-existing ticket holders

If you have already bought a ticket (before 31 March 2020)and not used it, they’re still valid for 12 months. You don’t have to buy new tickets, but please make a free booking for the day you intend to visit. You will need to bring your original ticket and booking confirmation.

Book your visit

What can I do to help?

Our staff will be on hand but we can all do our bit to help keep everyone safe. We’ve added some specific measures to our standard Code of Conduct to help during coronavirus.

Additional measures during coronavirus

  • Do not visit if any member of your household has symptoms of coronavirus.
  • Follow Government guidance on vulnerable groups.
  • Keep two metres between you and other households.
  • Follow any one-way systems and queuing procedures.
  • Don’t loiter in the buildings. Move through without delay.
  • Check before entering hides and do not exceed maximum numbers. Give way to people exiting.
  • Wash your hands regularly. We have toilets and hand sanitiser points.

Our code of conduct

  • Wear suitable clothing and footwear.
  • Follow instructions given by staff and volunteers.
  • Supervise children and vulnerable adults in your care.
  • Don’t drop litter. Use the bins provided.
  • Consider others and respect wildlife when taking photos.
  • Follow advice and instructions on signs.
  • Don’t go beyond any enclosure barriers, or into areas marked ‘closed’ or ‘staff only’, or enter any water bodies.
  • Do not bring bread or any other food to feed the birds.
  • Do not disturb the wildlife or pick flowers.

Your questions answered

The coronavirus pandemic has forced us to change many things to do with our wetland centres, the conservation work we carry out, and your ability to visit and support us. Here you’ll find answers to some of the more frequently asked questions.

Read FAQs

Here is our confirmation that we’ve complied with the government’s guidance.