Membership FAQs

Have a question about your membership? We're here to help.

Do I still need to pre-book as a member?  

We encourage you to continue to book your visit. Booking guarantees your visit and helps us manage numbers to keep your day with us safe and comfortable. There is no charge for booking as a member. You’ll be asked to show your valid membership card (or for new members, your welcome confirmation email) and your booking confirmation on arrival.

What do I need to bring with me as a member when I visit?  

Please bring along your membership card and your booking confirmation to show on arrival. If you’ve recently joined as a member, and haven’t yet received your membership card, please bring along your welcome confirmation email and your booking confirmation.

I recently joined as a member – but I haven’t received my cards yet. Can I still visit?  

Yes, we’d love to see you at our centres. We encourage you to book your visit and bring along both your booking confirmation and your welcome email on the day of your visit. Please contact us if you have any questions about your new membership.

I have pre-booked as a member but now can’t visit – can I cancel my booking?

If you are a member, please contact us 48 hours before the day of the ticket to let us know so that we can offer your space to other visitors.

I am a life member – can I still bring along a guest?   

Yes, please add your guest when you book your visit by using the membership category to book the relevant number of places.  You’ll be asked to show your booking confirmation and your life membership card on arrival.

Can I get a discount or extension on my membership?

Thank you so much for your continued support. As a charity your membership does so much to protect wetlands, wildlife and people’s wellbeing across the world. Keeping your membership going ensures we are here in the future to continue that work, thank you.

At WWT, we have taken the decision not to offer membership extensions. This is for a number of reasons, including the cost and environmental impact of sending out new membership cards.

However, we recognise the impact closing our doors has had on our members and we want to do all we can to help. If you are concerned about not being able to continue your membership for financial reasons, we would like to help. Find out if you’re eligible for help with your membership.

Can I get my money back on admission if I join as a member after my visit?

Sorry, we can only refund your admission ticket from the price of your membership if you join at a centre on the day of your visit. If you are thinking of joining WWT, please either join prior to booking your visit or join as a member in centre on the day.

How can I renew my membership?

Thank you so much for your continued support. If you’ve recently received a renewal letter or email from us, you can now renew your membership. Alternatively, complete the form on your renewal letter and post it back to us.