Membership FAQs

Have a question about your membership? We're here to help.

Do I still need to pre-book as a member?  

We need to limit the number of people at our centres each day to ensure that visitors and staff are safe. So all members need to make a booking so we know we’re not exceeding the maximum safe numbers for each centre. There is no charge for this. You’ll be asked to show your booking confirmation and your valid membership card on arrival.

What do I need to bring with me as a member when I visit?  

Please bring along your membership card and your booking confirmation to gain entry. If you’ve recently joined as a member, and haven’t yet received your membership card, please bring along your welcome confirmation email and your booking confirmation.

I recently joined as a member – but I haven’t received my cards yet. Can I still visit?  

Yes, we’d love to see you at our centres. Please book your visit and bring along both your booking confirmation and your welcome email on the day of your visit. Please contact us if you have any questions about your new membership.

Will I receive priority booking as a member?    

Unfortunately, we are unable to offer our members priority booking, as charity tax law means that we must make our centres available to everyone – including non-members.

I have pre-booked as a member but now can’t visit – can I cancel my booking?  

If you are a member, please contact us 48 hours before the day of the ticket to let us know so that we can offer your space to other visitors.

I am a life member – can I still bring along a guest?   

Yes, please add your guest when you pre-book your ticket by using the membership category to book the relevant number of places.  When you arrive at your centre, our team will then ask you to show your life membership card along with your booking confirmation.

Why didn’t I hear that WWT Wetland Centres were opening?

We’re sorry that you didn’t find out when our centres were opening. We tried to reach as many of our supporters as possible by email, on social and on our website. Unfortunately, if we didn’t have an email address for you, or if you’ve unsubscribed from marketing emails in the past, this is why you won’t have received an email. Sign up to hear from us.

Can I get a discount or pause my membership at this time?   

Thank you so much for your support to-date. As a charity your membership does so much more than help us run our WWT Wetland Centres. Our conservation work protects wetlands, wildlife and people’s wellbeing across the world. Keeping your membership going ensures we are here in the future to continue that work, thank you.

However, we recognise that this is a worrying time for many of our supporters. If you are concerned about not being able to continue your membership for financial reasons, or feel you’ve not received the full value from your membership, we would like to help. Find out if you’re eligible for help with your membership.

Can I get an extension on my membership? 

Thank you so much for your support during these challenging times. We recognise the impact closing our doors has on our members and we want to do all we can to help when this happens.  At WWT, we have taken the decision not to offer membership extensions. This is for a number of reasons, including the cost and environmental impact of sending out new membership cards.

However, we recognise that this is a worrying time for many of our supporters. If you are concerned about not being able to continue your membership for financial reasons, or feel you’ve not received the full value from your membership, we would like to help. Find out if you’re eligible for help with your membership.

Can I get my money back on admission if I join as a member after my visit? 

Sorry, we can only refund your admission ticket from the price of your membership if you join at a centre on the day of your visit. If you are thinking of joining WWT, please either join prior to buying your ticket or join as a member at your centre on the day.

How can I renew my membership?   

Thank you so much for your continued support. If you’ve recently received a renewal letter or email from us, you can now renew your membership. Alternatively, complete the form on your renewal letter and post it back to us.