Membership FAQs

Have a question about your membership? We're here to help.

Do I still need to pre-book as a member?

There is no need to book your visit with us. Simply turn up on the day with your membership card. We still have safety measures in place on site to ensure your visit is safe and enjoyable. We look forward to seeing you soon!

What do I need to bring with me as a member when I visit?

Simply bring along your membership card. If you’ve recently joined as a member, and haven’t yet received your membership card, please bring along your welcome confirmation email.

I recently joined as a member – but I haven’t received my cards yet. Can I still visit?

Yes, we’d love to see you at our sites. Whilst you wait for your membership card to arrive, simply turn up at our site on the day and please bring along your welcome confirmation email. Please contact us if you have any questions about your new membership.

Can I get a discount or extension on my membership?

Thank you so much for your continued support. As a charity your membership does so much to protect wetlands, wildlife and people’s wellbeing across the world. Keeping your membership going ensures we are here in the future to continue that work, thank you.

At WWT, we have taken the decision not to offer membership extensions. This is for a number of reasons, including the cost and environmental impact of sending out new membership cards.

However, we recognise the impact closing our doors has had on our members and we want to do all we can to help. If you are concerned about not being able to continue your membership for financial reasons, we would like to help.Find out if you’re eligible for help with your membership.

Can I get my money back on admission if I join as a member after my visit?

Sorry, we can only refund your admission ticket from the price of your membership if you join on site on the day of your visit.

How can I renew my membership?

Thank you so much for your continued support. If you’ve recently received a renewal letter or email from us, you can now renew your membership. Alternatively, complete the form on your renewal letter and post it back to us.