Your membership

Yes, we’d love to see you at our sites. Whilst you wait for your membership card to arrive, simply turn up at our site on the day and please bring along your welcome confirmation email. Please contact us if you have any questions about your new membership.

Please bring along your free gift voucher to your nearest centre where we’ll redeem it for you.

Unfortunately, you are unable to edit your membership order after it has been submitted. However, please contact us and we will see what we can do to help.

We will claim your Direct Debit either on or around 1st or 15th of each month. This means that sometimes your first payment may include more than one month’s payment and be on a different day to your regular payment. You will receive a Direct Debit confirmation letter in the post from us after you’ve joined which will confirm the amount and date of each instalment.

We will claim your Direct Debit either on or around 1st or 15th of each month. If 1st or 15th fall on a weekend or bank holiday, we will claim your membership just after.

Please make your cheque payable to WWT.

1. By monthly or annual Direct Debit - paying by monthly Direct Debit costs the same as paying in one go, but the cost is split over 12 months. It reduces our admin costs, meaning your support will go that bit further.
2. By credit/debit card
3. By cheque
If you would like to change how you pay for your membership, you can do this when you renew your membership on our website or please get in touch.

Paying by monthly Direct Debit not only means smaller outgoings for you, but it also helps wetland wildlife too, by lowering our admin costs. That’s great news as it means more can go towards vital conservation.

So that you can visit straightaway, your membership is activated from the day you sign up as a member. We will claim your Direct Debit either on or around 1st or 15th of each month. This means that sometimes your first payment may include more than one month’s payment and be on a different day to your regular payment. You will receive a Direct Debit confirmation letter in the post from us after you’ve joined which will confirm the amount and date of each instalment.

If you pay monthly or annually by Direct Debit, your membership will automatically be renewed each year and we will contact you to let you know just before your renewal date. If you pay by debit/credit card or cheque, we will send you a renewal reminder before your renewal date.

To update your payment details, please get in touch. If you have a joint membership, the person who pays for the membership will need to contact us directly.

We’re sorry that your payment hasn’t gone through – please get in touch and we can try again.

At WWT, we are committed to reducing our impact and working towards more sustainable alternatives. We are currently reviewing how we issue membership cards. For now, rather than sending you a new membership card every year, we only replace cards if they’re lost or if you change membership category. If you need a new membership card, please contact us.

We’re sorry to hear that. Please get in touch and we’ll happily arrange to send you a new one.