Book your visit

We ask everyone to book their visit online, including those who visit for free such as members, children under four and carers. It guarantees your visit and helps manage the safety and comfort of everyone on site.

Please make sure you're able to follow safety guidance before booking your visit.

Visit essentials

We know some things can make or break a visit so below are the things you've told us are most important to know before booking.

• Cleaning - we’ve increased our cleaning regime, particularly our toilets. And we have plenty of hand sanitiser available around the site
• Food and drink – limited menu available for sit in and takeaway
• Hand feeding – now available
• Hides - open with restrictions
• Play areas – Wildwood open with some restrictions, soft play closed
• Toilets – open and cleaned regularly
• Wheelchair hire – wheelchair hire available

For more detailed information on the above and the other things that make a visit special, explore our useful hints, tips and information. You'll also find general booking and visiting FAQs below.

We hope you've found all the information you need about booking your tickets and visiting but just in case, we've listed some common questions and answers below.

Booking

Why don’t you offer priority booking for members?

Unfortunately, we are unable to offer our members priority booking, as charity tax law means that we must make our centre available to everyone – including non-members.

Can I use discount vouchers or Blue Peter badges?

Our booking system supports a number of our most frequently used discounts, including member discount vouchers and Blue Peter badges. To find out how to use your discount please email tickets@wwt.org.uk.

Do I need to book to use corporate partner tickets?

If you’re trying to book tickets using your corporate partner discount, please visit your dedicated partner webpage for more details.

Do you issue refunds or can I move my ticket date?

We are more than happy to move future bookings to a new date but are unable to do so if the date on your ticket has already passed.

As a charity we can only issue refunds in certain circumstances. This does not include inclement weather. Applications for refunds should be received 48 hours before the day of the ticket. For example, if you have a ticket for Saturday, we would need to receive your refund application before midnight on Wednesday.

Please contact tickets@wwt.org.uk if you would like to change the date on your ticket or apply for a refund.

Visiting

What procedures are in place to keep everyone safe?

We have a booking system in place to help us manage numbers on site and ensure your day is safe and comfortable. Our staff and volunteers wear face coverings inside, and we ask everyone to do the same if they can, and to respect each other’s space. We continue with our enhanced cleaning regime and provide hand sanitiser wherever it may be needed.

What time can I arrive?

You can arrive any time during opening hours on your chosen day, unless otherwise specified on your booking confirmation. You're welcome to stay until closing.

What facilities are currently available?

We’ll let you know near the top of this page if anything really important like toilets, hides or play areas are closed, or if there’s no food and drink available. If we haven’t mentioned it, please assume it’s open at least to some extent. Find out up-to-date details about what’s available here.