We’re open and looking forward to welcoming you. Don’t forget to book online before visiting.

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We're open

But we've had to make a few changes and we
need everyone to book their visit in advance

Welcome

We hope you’re safe and well. You remain our primary concern, so rest assured that we’re following the latest Government guidance. The chance to be out in nature safely, surrounded by birds and water is keeping us going, and we know it’s important to you too.

Please check the latest Government guidance before travelling to visit us and help keep everyone safe.

What you need to know

To help keep you and our staff, volunteers and local communities safe, we're continuing to limit the number of people who can visit on any one day. The booking system allows us to safely manage numbers.

Please make sure you’re familiar with the latest guidance and regulations. Visit the Government website for more information.

What can I expect on my visit?
What can I do to help?
How do I book?
Your questions answered

What can I expect on my visit?

The wetlands and the wildlife that you come to see is all here as usual. However, we’ve rearranged a few things to keep everyone safe.

  • Animal collections – we’ve had to close off our wetland wildlife from around the world for the time being, in line with government regulations.
  • Arrival - on arrival in our car park, you may be asked to wait in your vehicle for a short period if a large number of visitors have arrived at the same time, to help us safely manage queues.
  • Admissions - if you have to queue to get in, you’ll be asked to keep two metres apart from the people in front. There will be screens up at the admission desk.
  • Cleaning - we’ve increased our cleaning regime, particularly our toilets. And we have plenty of hand sanitiser available around the site.
  • Face coverings - visitors over the age of 10 will need to wear a face covering in all indoor areas (unless medically exempt). For more information on when to wear a face covering and who is exempt please see the official Government guidance.
  • Food and drink - we have takeaway food and snacks available to buy. You’re welcome to bring your own food and drink and make use of our picnic areas. We’ve spaced the benches out to keep you safe.
  • Feeding the birds – we've taken the decision to stop selling grain for the time being. We promise our wardens are feeding the birds regularly though. They’re not going hungry, so please don’t bring any bread or bird food of your own.
  • Hides – by our understanding of the current Government guidelines, we have had to close our hides for the time being, while we are in the four week lockdown.
  • Opening times - our opening times are currently 10am to 4.30pm, with last admission one hour before closing.
  • Paths - some paths are now one-way to help you keep a safe distance from other households. And we’ve closed some areas where people might naturally gather. Where possible, we’ve removed or propped open gates.
  • Play areas – we have closed these for the time being. We’re keeping this under review and may reopen them in future once we’re sure that we can do so within the government regulations and that we can maintain the necessary cleaning and safety regime.
  • Prices – we’re temporarily reducing our admission prices to a simplified £5 for adults and £2.50 for children for the duration of the four week lockdown. This reflects the reduced experience.
  • Toilets - are available but please be aware that we’ve closed some because they’re simply too small. Please ask a member of staff on site if you need directions to the nearest facilities.
  • Wheelchairs and scooter hire - unfortunately for the time being we can’t offer mobility scooters or wheelchairs for hire. You’re welcome to bring your own mobility scooter or wheelchair as usual.

From the experience of the last few months, we know that the situation changes frequently. We do our best to keep the information here on our website completely up to date, but sometimes that’s not 100% possible. You may find that on the day you visit we’ve had to close something, or we’ve been able to open up something that was previously restricted. We hope that doesn’t affect your enjoyment of your day.

So take your time, look, watch and listen, and enjoy being surrounded by nature

How do I book?

We’re carefully managing the total number of people who visit on any one day to help keep everyone safe.

Everyone, whether you’re a WWT member or not, must book in advance for the day you wish to visit.

If you’re a WWT member, you can still visit for free, but we need you to book in advance so we can manage numbers. Please ensure you bring your membership card and your booking confirmation with you to gain entry.

If you already bought a ticket (before 31 March 2020) and not used it, they’re still valid for 12 months. You don’t have to buy new tickets, but please make a free booking for the day you intend to visit. You will need to bring your original ticket and booking confirmation.

For bookings up to Wednesday 2 December

If you would like to visit between Thursday 5 November, up to and including Wednesday 2 December please book here.

Book your visit

For bookings from Thursday 3 December

If you would like to visit on, or after, Thursday 3 December please book here.

Book your visit

What can I do to help?

Our staff will be on hand but we can all do our bit to help keep everyone safe. We’ve added some specific measures to our standard Code of Conduct to help during coronavirus.

Additional measures during coronavirus

  • Do not visit if any member of your household has symptoms of coronavirus.
  • Follow Government guidance on vulnerable groups.
  • Keep two metres between you and other households.
  • Follow any one-way systems and queuing procedures.
  • Don’t loiter in the buildings. Move through without delay.
  • Check before entering hides and do not exceed maximum numbers. Give way to people exiting.
  • Wash your hands regularly. We have toilets and hand sanitiser points.

Our code of conduct

  • Wear suitable clothing and footwear.
  • Follow instructions given by staff and volunteers.
  • Supervise children and vulnerable adults in your care.
  • Don’t drop litter. Use the bins provided.
  • Consider others and respect wildlife when taking photos.
  • Follow advice and instructions on signs.
  • Don’t go beyond any enclosure barriers, or into areas marked ‘closed’ or ‘staff only’, or enter any water bodies.
  • Do not bring bread or any other food to feed the birds.
  • Do not disturb the wildlife or pick flowers.

Your questions answered

The coronavirus pandemic has forced us to change many things to do with our wetland centres, the conservation work we carry out, and your ability to visit and support us. Here you’ll find answers to some of the more frequently asked questions.

Read FAQs

Here is our confirmation that we’ve complied with the government’s guidance.