Hawthorn Wood will be closed for essential maintenance on Wednesday 6 and Thursday 7 July. We apologise for any inconvenience.

Visiting us

We want to ensure your day is safe and comfortable
and so we have safety measures still in place

Visit essentials

We know some things can make or break a visit so below are the things you've told us are most important to know before booking.

Booking your visit - there is no need to book your visit in advance. However, if you are not already a WWT member and would like to, you can still book your tickets in advance.
Masks - whilst masks are now no longer mandatory, we understand that some people (including staff and visitors) will still prefer to wear a face covering. We support anyone who wishes to do so and ask that everyone is respectful of those wishing to take precautions to protect themselves and others.
Cleaning - we’ve increased our cleaning regime, particularly our toilets. And we have plenty of hand sanitiser available around the site
Food, drink and shopping - cafe open 10am - 4pm daily. Some seating indoors, plus outdoor seating on veranda and picnic benches throughout grounds
Wheelchair hire - available
No dogs - unless they are on duty assistance dogs trained by member organisations of ADUK. Unfortunately we can't allow any other dogs or pets of any kind on site as our wildlife may become distressed.

Avian influenza

Avian influenza, often known as bird flu, is commonly carried by wild birds migrating to the UK during the winter months. Cases of avian influenza are widespread in the UK.

The UK Health Security Agency advises that the risk to public health from the virus is very low.

If you find a sick or dead bird, please do not touch it or pick it up. Please call the Defra helpline: 03459 335577.

If you keep poultry (including game birds or as pets), you should follow the government’s biosecurity best practice advice.

You can find more information here.

FAQs

We hope you've found all the information you need visiting but just in case, we've listed some common questions and answers below.

: We want to ensure your day is safe and comfortable and so we have safety measures still in place.

Whilst masks are now no longer mandatory, we understand that some people (including staff and visitors) will still prefer to wear a face covering. We support anyone who wishes to do so and ask that everyone is respectful of those wishing to take precautions to protect themselves and others.

We continue with our enhanced cleaning regime and provide hand sanitiser wherever it may be needed. By working together and being considerate of others, we can keep everyone safe.
: We know some people like to plan ahead. While there is not requirement to book your visit with us, you still have that option available.
: If you have any special vouchers, including member discount vouchers or Blue Peter badges, please buy your tickets at our site on the day of your visit. They cannot be used to book in advance..
: We are more than happy to move future bookings to a new date but are unable to do so if the date on your ticket has already passed.

As a charity we can only issue refunds in certain circumstances. This does not include inclement weather. Applications for refunds should be received 48 hours before the day of the ticket. For example, if you have a ticket for Saturday, we would need to receive your refund application before midnight on Wednesday.

Please contact tickets@wwt.org.uk if you would like to change the date on your ticket or apply for a refund.
: One of the many benefits of our memberships is that you can start your day out with us without having to worry about buying tickets. Following the recent changes to government Covid guidance, we’ve removed the need to book and members can once again enjoy a visit to our site whenever you like during opening hours.
: Yes you will still need to book to use your corporate partner tickets to visit a WWT centre. To do this you will need to visit your dedicated partner webpage for more details. These webpage details should be in your confirmation email if your employer/corporate partner has provided you with codes to redeem or from your staff benefits portal if not. If you have any further questions please contact corporate-enquiries@wwt.org.uk.

Still have a question?

If your question hasn't been answered, please get in touch.

For any booking enquiries relating to a new or existing booking please email tickets@wwt.org.uk.

For membership enquiries that don’t relate to booking a visit, please visit our dedicated membership FAQs page. We hope you’ll find an answer here but please follow the link to contact us if not.

For all other enquiries, please submit your question to the right department using our contact form – if your question relates to your local centre, please be sure to select them in the drop-down.