To protect the health and wellbeing of our flamingos, they will be undercover over the winter. There also won’t be hand-feeding birds for a while due to government requirements. Thank you for understanding.

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Visiting us

We want to ensure your day is safe and comfortable
and so we have safety measures still in place

Visit essentials

We know some things can make or break a visit so below are the things you've told us are most important to know before booking.


  • Booking your visit - there is no need to book your visit in advance. However, if you are not already a WWT member and would like to, you can still book your tickets in advance.
  • Cleaning - we’ve increased our cleaning regime, particularly our toilets. And we have plenty of hand sanitiser available around the site.
  • Food and drink – Cafe open 10am to 4pm. Limited seating indoors. Take away service also available and outdoor picnic tables available, just a few minutes walk from visitor centre.
  • Hand feeding – we are following government requirements to minimise the number of wild birds in close contact with our collection birds to prevent the spread of avian influenza in the winter months. We’re very sorry this means you can’t feed the birds right now.
  • Hides – open with restrictions - limited seating and mask must be worn inside.
  • Play areas – outdoor play areas open and cleaned regularly, soft play closed.
  • Toilets – open with restrictions - masks must be worn inside.
  • Mobility scooter hire – our mobility scooter is available to hire at a cost of £10 a day (plus £20 refundable deposit upon safe return). Please call 01554 741087 to reserve the scooter for your visit.

Avian flu

Avian influenza, often known has bird flu, is commonly carried by wild birds migrating to the UK during the winter months. There are currently new cases confirmed across Great Britain.

As part of WWT’s comprehensive monitoring of the important populations of wild birds that visit Llanelli at this time of year, the government’s Animal and Plant Health Agency (APHA) have confirmed a case of avian flu (HPA1 H5N1) in a wild bird. We continue to closely monitor the situation.

The UK Health Security Agency advises that the risk to public health from the virus is very low.

Through our concern for birds in our care and those seeking winter refuge on our reserve, and in line with government requirements, we are taking measures to protect birds and to prevent the spread of the disease.

If you find a sick or dead bird at our centre, please do not touch it or pick it up. Please let one of our team know.

If you keep poultry (including game birds or as pets), you should follow the government’s biosecurity best practice advice.

You can find more information here.

FAQs

We hope you've found all the information you need visiting but just in case, we've listed some common questions and answers below.

Still have a question?

If your question hasn't been answered, please get in touch.

For any booking enquiries relating to a new or existing booking please email tickets@wwt.org.uk.

For membership enquiries that don’t relate to booking a visit, please visit our dedicated membership FAQs page. We hope you’ll find an answer here but please follow the link to contact us if not.

For all other enquiries, please submit your question to the right department using our contact form – if your question relates to your local centre, please be sure to select them in the drop-down.