Membership FAQs

Have a question about your membership? We're here to help.

Where can I visit?

WWT has nine UK based wetland visitor centres, which cover 2,000 hectares, including; seven Sites of Special Interest (SSI), five Special Protection Areas (SPAs) and five internationally important Ramsar sites, providing a safe haven for millions of wetland birds, animals and plants.

Do I have to take my membership card each time I visit a WWT Wetland Centre?

Yes - when visiting a WWT Wetland Centre, membership cards should be presented to the admissions desk and swiped through the till or registered with the appropriate WWT staff.

However, if you do not have your membership card to hand, you will need to pay the admission fee and keep your receipt. To claim a refund of your admission fee please either show your card and receipt next time you visit your centre, or send the receipt to the Membership Office (Wildfowl & Wetlands Trust, Slimbridge, Gloucestershire, GL2 7BT).

My membership card has been lost/stolen, how do I get a replacement card?

Please contact the membership department on 01453 891198 or membership@wwt.org.uk

What do you do with my personal information?

WWT is committed to protecting your privacy and security. We treat all personal information in accordance with UK Data Protection legislation.

I am a member, but have stopped receiving information from you?

Please contact the membership department on 01453 891198 or membership@wwt.org.uk

How do I renew my membership?

You will receive a renewal letter a month before your membership is due to expire. Alternatively you can call our membership team on 01453 891198 or email membership@wwt.org.uk (please have your membership number ready).

Where can I find the membership terms and conditions?

Our terms and conditions can be found here

Does my membership include free entry for educational visits?

free entry to members does not cover children or adults visiting as part of a pre-booked education visit. This is because a different service is being offered, usually with staff or volunteer led sessions that have extra costs attached.