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Membership terms and conditions

  1. Membership is valid for 12 months from the start date which is normally the date of purchase unless otherwise agreed at the time of joining (e.g. when a gift membership is purchased). Entitlement to become a member is entirely at the discretion of WWT.
  2. By signing up for a WWT membership you are agreeing to a 12 month membership, whether this is paid annually or monthly, and a refund will not be given if a membership is cancelled before the end of the 12 month membership period.
  3. Members are entitled to enjoy the benefits of membership from the day of joining. This includes free unlimited entry to all WWT’s visitor centres, subject to the Visitor information and associated terms and conditions of entry. Members in breach of these terms and conditions may be refused entry or asked to leave.
  4. WWT reserves the right to cancel a membership, without refund, where a member has been asked to leave a WWT Wetland Centre for breach of the Visitor information and associated terms and conditions of entry.
  5. In exceptional circumstances we may need to close our sites, to protect the wildlife at our wetland centres, our visitors, staff and volunteers. This may be at short notice. Before visiting you can view updates on our centres here.
  6. Membership is not transferable, and only named members may use their membership card(s) and enjoy their membership benefits. WWT reserves the right to ask members for additional ID when visiting to ensure this is being adhered to.
  7. In order to gain free entry, members must have a valid membership card with them. WWT reserves the right to charge admission to members without a valid card at the time of entry, or to refuse entry. A refund will only be given at a later date once validity of membership has been established.
  8. Members are entitled to bring guests to centres using the discount vouchers included in their Welcome Pack. Discount vouchers may also be used by visitors not accompanied by a WWT member.
  9. All commercial activities undertaken at any of our sites requires pre-approval and completion of our activity licence.
  10. Fellow and Life members may bring one (unnamed) family member to centres when visiting.
  11. A member who converts to Life membership is not entitled to a refund of any outstanding balance on an existing annual membership.
  12. Disabled members of any age can bring a carer(s) with no charge when visiting.
  13. A member who will turn 65 years during the year of membership is entitled to membership at the concessionary rate when they join or renew. In the case of joint concessionary membership, both members must be 65 years or over, or both turning 65 years, during the year of their membership for the concessionary rate to apply.
  14. Family memberships are for up to six named children aged between 3-17 years. To ensure we are compliant with HMRC’s Gift Aid regulations, children on a family membership must be directly related to, or legally fostered or adopted by, and living at the same address as the named adult (s). Children not directly related to adult members may not be included on a family membership.
  15. A child is defined as being aged from 3 to 17 inclusive on the day of joining.
  16. Due to the additional resource and staffing required, WWT membership does not entitle children or accompanying adults to free entry as part of a pre-booked education visit, or when visiting as part of a childminder group.
  17. Children up to the age of 17 years must be accompanied by an adult when visiting the centres.
  18. Membership does not entitle members to a discount in our shops and cafes.
  19. A child is free to visit a WWT Centre with a member up until they reach the age of 3. From 3 years old, they will need to be part of a membership and any differences in membership costs will be due.

Last updated 19/06/25