Accessibility information point
The information desk is the central accessibility information point. At this desk you can ask any questions, collect an accessible map, fidget toys, coloured acetates and magnifiers to assist with reading signs, copies of the visual story and look at a sample sensory bag.
Cafe
Free water is available in the café as well as a microwave to heat up baby food, spare bowls and a bottle warmer. The café caters for different diets e.g. coeliac, gluten intolerance, nut allergies or other special dietary requirement can be accommodated, please call in advance on 01704 891220 if you would like to know what options are available. Access to the café is via automatic doors and we provide table service.
Parking
There are two large blue badge holder car parks catering for 25 vehicles outside the entrance. Car parking is free.
Sensory aids
A portable hearing loop is available on the admissions desk to assist with your arrival, we have a fixed hearing loop in the lecture theatre and a portable hearing loop at the canoe safari that can be used on the boat tours or to assist with the health and safety briefing. Large print menus and canoe safari health and safety briefing are available on request at the centre. We also have sensory bags available from the admissions desk. These require a £15 refundable deposit and include fidget toys, ear defenders, binoculars and bird tick lists.
We believe that Martin Mere is one giant sensory space with the calming sounds of nature. We have designated specific quiet spaces on site for those wishing to simply listen to nature or those that can have a sensory overload in busier locations. These locations are highlighted on the accessible map available from the information desk and they also have signage at these locations with the exception of the reedbed walk which is quiet.
Sign language
Our front of house staff have been trained with some very basic sign phrases to welcome you to our centre. We have one designated member of staff that is qualified to level 1 BSL to assist you with any needs you may have.
Toilets
There are four accessible toilets on site - in the café, on the nature trail by the Raines Observatory, by the play area and in the main building. The toilet in the main corridor of the building has a hoist and an adjustable height changing table for adult changing. This toilet does not have a hand dryer. These toilets (not the Raines Observatory) have coat hangers at different levels, full length mirror and a shelf to be stoma-friendly.
Wheelchairs and mobility scooters
Free wheelchairs are available at the centre. There is a mobility scooter available to hire. A £10 non refundable deposit is required to secure the booking of the mobility scooter. This must be booked in advance - call 01704 891220 or email info.martinmere@wwt.org.uk.
Bits and bobs box
Just ask at our admissions desk if there is anything you need – from a sewing kit, cycle puncture kit, glasses kit, wipes, sanitary products to directions to the nearest electric charging point, our team are here to help.
