Changes to our policy for disabled visitors and members

About the changes

What is changing?

From 1 April 2022, we are making a change to our Concession admission ticket and membership category. If you are disabled, you will no longer automatically be charged the Concession price. Your ticket or membership category will now depend exclusively on your age and situation.

Disabled visitors and new members

If you are a disabled adult visiting with a carer, you will pay for an Adult admission ticket or membership. If you are visiting with a disabled child, you can either pay for a Child or a Family admission ticket or membership, depending on which option works best for you. If you are disabled and are either 65 and over, unemployed or a full-time student, you will continue to be charged the Concession price.

In all cases, you can continue to bring any carers free of charge.

Concession members who joined before 1 April 2022

If you or your child are disabled and you joined as a member before 1 April 2022, we will continue to honour your Concession membership if you wish to stay as you are or you can switch to another membership at your next renewal. We will be writing to all members who may be affected alongside your annual renewal letter. This letter will outline your options and next steps, as follows:

Stay as you are. Continue to pay the Concession price for as long as you wish to remain a WWT member (subject to any annual price increases).
Switch to another membership which better suits your age and situation. Find out more about our membership options.

When will these changes take effect?

From 1 April 2022.

Why is WWT making these changes?

These changes are part of our ongoing steps at WWT to ensure that all our visitors and members are treated as an individual, irrespective of background, culture, identity and disability. If you are disabled, or are a carer, friend, or family member of a disabled person, we want to ensure you have access to the same membership categories as everyone else. By making these changes to our admission and membership policies, we hope to create a more inclusive environment at WWT.

Will the changes affect me?

You may be affected if you are:

A disabled visitor
A disabled member who joined before 1 April 2022
A member who joined before 1 April 2022 with a disabled child
A carer, friend, or family member of a disabled visitor or member

Who can I contact with any feedback?

If you have any feedback on these changes, please contact us at supporter@wwt.org.uk or call 01453 891198.

Questions about the changes

Find out more about how the changes may affect you.

Visitors

: Yes, you can bring any carers free of charge when visiting our WWT sites.
: Yes, your child can be accompanied by a carer free of charge when visiting our WWT sites.
: Yes, you just need to buy a ticket for the event. Any carer you bring will be free. Please just let us know if you wish to bring a carer along and we’ll make sure we allocate a space for them.
: No, your carer is free of charge.

New members

: Yes, all three children (aged 4-16 inclusive) can be included on your Family membership and you can bring carers free of charge when visiting.
: Yes, the unemployed category is still included in our Concession membership.

Current members

We will be writing to all members who may be affected alongside your annual renewal letter. This letter will outline your options and next steps.

If you or your child is disabled and you joined as a member before 1 April 2022, you have two options:

Stay as you are. Continue to pay the Concession price for as long as you wish to remain a WWT member (subject to any annual price increases).
Switch to another membership which better suits your age and situation. Find out more about our membership options.

You can do one of the following

Switch to another membership when you renew, either by post or on our website.
Email us at supporter@wwt.org.uk.
Call us on 01453 891 198

Yes, if you are already a Concession member, you can continue to pay the Concession price for as long as you wish to remain a WWT member (subject to any annual price increases).

We’re sorry that you didn’t hear about the changes. We are trying to contact everyone who we know may be affected by the changes. Please do get in touch if you have any questions.

Yes, we will send you a new membership card. Whilst you wait for your new card, please continue to use your current membership card or show your renewal confirmation email at Admissions.

Life members

: If you are disabled and a Life member, there is no change. You can continue to bring any carers free of charge when you visit.
: Yes, you can bring carers and a free family guest free of charge.
: Yes, as your guest, they can bring a carer free of charge.