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Membership terms and conditions

  1. Membership duration - Your membership is valid for 12 months from the start date, which is usually the day you join, unless we’ve agreed something different (such as for gift memberships). Membership eligibility is at the discretion of WWT.
  2. Your 12-month commitment - When you join WWT, you’re signing up for a full year of membership, whether you choose to pay annually or monthly. Because of this commitment, we’re not able to offer refunds if you decide to cancel partway through the year.
  3. Visiting our wetland centres - You can enjoy your membership benefits straight away, including free entry to all WWT wetland centres. Opening hours vary, and occasionally we may need to close a centre, sometimes at short notice. To avoid disappointment, please check your chosen centre’s webpage before setting off.
  4. Respecting wildlife, people and places - We want all our visitors (human and wild) to have a safe and enjoyable experience. If a member is asked to leave a centre for breaching our Visitor Terms and Conditions, we may cancel their membership without a refund.
  5. Membership for named individuals - Memberships are just for the people named on the membership. To keep everything fair, only listed members can use the membership card(s). Our teams may ask for ID to confirm this.
  6. Bringing your membership card(s) - Please bring your valid membership card(s) with you when you visit. If you don’t have your card, we may need to charge standard admission or, in some cases, refuse entry. If we later confirm your membership was valid at the time of your visit, we’ll refund the admission cost.
  7. Bringing guests - You’re welcome to bring guests using the discount vouchers included in your Welcome Pack and after renewing . Visitors don’t need to be accompanied by a member to use these vouchers.
  8. Commercial activities - If you’d like to carry out any commercial activity at a WWT centre, please contact us first as you’ll need approval and an activity licence.
  9. Fellow and Life Members - Fellow and Life Members are welcome to bring one unnamed guest with them each time they visit.
  10. Upgrading to Life membership - If you upgrade to Life membership partway through the year, any remaining balance from your annual membership cannot be refunded.
  11. Visiting with a carer - Disabled members are welcome to bring a carer (or carers) free of charge whenever they visit.
  12. Concessionary memberships - If you turn 65 years during your membership, you’re eligible for our concessionary rate when joining or renewing. For joint concessionary memberships, both adults must be 65 years (or turning 65 during the year).
  13. Family memberships - Family memberships include up to six named children aged 3 -17. To meet HMRC Gift Aid rules, children must be directly related to (or legally fostered or adopted by) and living at the same address as the adult member(s). Children who are not directly related cannot be included.
  14. Child age definition - A child is classed as aged 3 to 17 on the day of joining.
  15. Children visiting our centres – Visitors aged 17 or under must be accompanied by an adult during their visit.
  16. Children under 3 years - Children under 3 years can visit free of charge when accompanied by an adult. Once they turn 3, they’ll need to be included on a membership, and any change in membership cost will apply.
  17. Education and childminder visits - Because prebooked education visits and childminder group visits require additional staff and resources, free entry through membership isn’t available for these types of visits.

Last updated 03/02/2026